Frequently Asked Questions
Everything you need to know about our heritage outerwear and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard delivery within the UK takes 3-5 working days, while international shipping can take 7-14 business days depending on the destination.
How do I care for my waxed cotton jacket?
To maintain the longevity of your jacket, do not machine wash or dry clean. Clean with a sponge and cold water, and we recommend reproofing with our specialized wax dressing once a year.
What is your return policy?
We offer a 28-day return period from the date of receipt. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
Do you offer a repair and reproofing service?
Yes, we take pride in the longevity of our garments. We offer a professional repair and reproofing service to restore your John Partridge jacket to its former glory.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products made in England?
A significant portion of our heritage collection is handcrafted in our own factory in Staffordshire, England, maintaining the traditional British manufacturing standards we are known for.