Returns & Exchanges
At John Partridge & Co, we take pride in the quality of our English-made heritage wear and offer a 28-day return window for items in their original, unworn condition. Whether you require a different size or a full refund, our team is committed to ensuring your complete satisfaction with every purchase.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and state your reason for return.
Package Your Item
Carefully pack your garment in its original packaging, ensuring all authentic John Partridge tags and labels remain attached to the item.
Ship the Parcel
Affix the generated return shipping label to your package and drop it off at your nearest authorized courier point, keeping your tracking receipt for reference.
Processing & Refund
Once our workshop receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing